First Level Support jobs in Berlin

We are looking for people with very good knowledge in the field of service desk, helpdesk or customer support. (Young professionals can also apply for this position).

Job role: Process Executive (Helpdesk or ServiceDesk support)

Location: Berlin

We are currently seeking a friendly and dedicated Process Executive - Helpdesk/Service Desk Support to join our team. In this role, you will be responsible for providing excellent customer service and technical support to end-users across various channels. You will be the first point of contact for individuals facing IT issues and will play a key role in resolving their problems efficiently and effectively.

• Answering incoming calls, emails, and chat inquiries from end-users and addressing their technical issues promptly and courteously
• Documenting all customer interactions and technical issues accurately and thoroughly
• Troubleshooting hardware and software problems and providing solutions to customers
• Escalating critical issues to the appropriate teams and following up to ensure timely resolution
• Collaborating with cross-functional teams to ensure the smooth execution of IT projects
• Assisting in the development and improvement of knowledge base articles and training materials
• Contributing to a positive team dynamic and providing feedback for continuous improvement

• High school diploma or equivalent; relevant certifications or a degree in a related field is a plus
• Prior experience in a helpdesk or service desk support role is preferred
• Excellent verbal and written communication skills
• Strong problem-solving and analytical skills
• Ability to multitask and prioritize tasks effectively
• Familiarity with operating systems, software applications, and hardware components
• Customer-oriented mindset with a passion for providing exceptional service
• Ability to work independently as well as collaboratively in a team environment