Service Manager jobs in Dortmund

Our client is a leading European logistics services provider with a focus on warehousing and sustainable logistics with a client base of leading global brands across a diverse range of industries.

To define and drive systems services a solutions-oriented IT Management Services Manager is required to tackle the many complex challenges presented in a fast-paced logistics services environment. As a key leader within the IT organization, you will lead the day-to-day IT services organization and take the lead in developing the future IT services strategy and associated IT innovations to support business growth.

• Identify business needs and translate them into strategic IT service offerings
• Lead the development and enhancement of our IT service portfolio
• Oversee the coordination, delivery, and continuous improvement of IT services
• Ensure the effective and efficient provision of IT services aligned with organizational goals
• Provide leadership in the conception and implementation of digital transformation initiatives
• Plan and execute IT service management strategies that support critical business processes
• Assess business requirements and design IT solutions that deliver value
• Collaborate across departments to position digital innovations as strategic differentiators
• Define IT goals and strategies in alignment with broader business objectives

• A degree or equivalent professional training with an emphasis on IT
• Proven service orientation with a strategic mindset
• Strong business acumen and the ability to align IT strategies with organizational objectives
• High initiative and a proactive approach to learning and development
• Demonstrated leadership and interpersonal skills
• Proficient in stakeholder management with financial and risk management expertise
• A collaborative team player with a strong commitment to excellence
• Willingness to travel as needed