Manager jobs in Königswinter

Your mission

• Lead IT service management activities, ensuring customer satisfaction and SLA compliance
• Take a leading role in the further development of all relevant processes and tools
• Develop and maintain strong relationships with customers
• Monitor and manage service performance, implementing improvements to enhance quality and efficiency

• Contribute in optimizing AllocNow’s process landscape
• Conduct conceptual work to develop new processes and refine existing ones, ensuring they align with business goals
• Collaborate with all stakeholders to ensure seamless process integration and adherence
• Support internal ISO27001 activities and internal audits, ensuring compliance with standards and continuous improvement

• Support project management activities in customer projects
• Oversee IT service aspects of projects, ensuring smooth transition from project to service phase
• Provide guidance and support to project teams, ensuring successful project delivery and service continuity

• Permanent residence and work permit in Germany
• Exceptional proficiency in written and spoken English, German is a plus
• Bachelor's degree in Business Administration, Business Informatics or a related field
• Proven experience in IT service management, process management, and project management
• Excellent methodological skills and a broad spectrum of (agile) tools as well as strong moderation, communication and presentation skills on all levels
• Customer-centric mindset, with a primary focus on delivering exceptional customer experiences

• Almost unlimited growth opportunities
• Exposure to renowned clients and relevant business problems
• Competitive compensation

• MS Teams for synchronous communication
• GitLab for project management
• Daily project standup meetings, one engineering meeting each week
• Regular face-to-face meetings of our team

There is no planet B. Humans must reduce greenhouse gas emissions. We take action together with our clients in the chemical sector which by itself contributes up to 40% of global industrial GHG emissions. Join us on our mission to lead the way to a zero-carbon economy and boost innovation to make chemical companies climate neutral.

• Industry-specific: Handling the complexity of chemical value chains is our daily business
• Business-focused: We make sustainability data available to a broad range of users and empower them to take action
• Data-driven: We offer a fast and cost-effective calculation of sustainability metrics

AllocNow is a pioneering cleantech company, focusing on the chemical and process industry. Our mission is to facilitate the sustainability transformation by providing a platform that enables effective management of the environmental impact of products at scale. The Product Sustainability Platform automates lifecycle assessments with unprecedented levels of consistency, efficiency, and reliability, supporting companies on their journey towards net zero and circularity.