Customer Support Manager jobs in Berlin

Precision for Medicine develops assays and run global logistics using biomarkers to stratify patients, incomparably improving client´s R&D efficiency and success. We handle every aspect of clinical trials from sites to biomarkers to diagnostics. Precision Medicine Group, LLC is a leading global provider of precision medicine research services and creative commercialization solutions for life sciences companies. After completing the largest private investment raise of a life sciences service company in 2012, we have rapidly grown through a series of acquisitions and 20%+ annual organic growth to more than 1,500 people in over 25 offices across the U.S., Canada, and Europe. Our Precision for Medicine Germany Labs are located in Berlin Adlershof.

We are positioned for continued growth as we expand the company´s global footprint and develop leadership in the most creative areas of life sciences as we help our clients develop and deliver lifesaving medical treatments to patients across the world.

We are currently hiring a Customer Support Manager, Sales and Contracting to support administrative tasks and communications with our growing international customer base during the sales acquisition, negotiations, and contracting processes. It is a full-time position based in Berlin, Germany starting immediately.

• Office support for international team of regional Business Developers and Berlin based VP Immune Monitoring Solutions (scheduling meetings, monitoring progress and deadlines of tasks)
• Communicate with customers by e-mail/zoom/phone
• Use and update customer relationship management system (Salesforce)
• Draft quotations, select and provide brochures and data sheets to customer
• Track and support logistics of contract processing, orders, request management
• Generate monthly and annual reports on bookings and sales forecasts
• Collect and analyze market information and intenal data, prepare reports and presentations

• Good verbal and written English communication skills
• Customer focused, takes ownership of responsibilities
• Attention to detail, well organized, ability to multi-task and manage multiple projects
• Ability to address and resolve problems proactively
• Computer literacy including proficiency in Microsoft Office including Outlook, Power Point, Excel, and Word

We are asking for a degree (bachelor, master or vocational training) in a field relevant to medicine, technical laboratory work, biotechnology or immunology. Also, candidates are required to have to work experience demonstrating ability to utilize the skills mentioned above, ideally 3+ years.

• Fluency in German
• Experience in immunology, diagnostic lab services
• Familiar with flow cytometry and/or qPCR
• Sales, inside sales, or administrative work experience
• Business administration experience or education

Precision for Medicine is offering an inernational team, flexible work hours, excellent personal development perspectives in a growing and global organization, competitive compensation, an a permanent full-time employment.

We look forward to receiving your application!