Team Lead Customer Support (m/f/d)

You have a sense for people, enjoy taking on responsibility and convince through your commitment and winning hands-on mentality. You are used to working independently and always keep a cool head. Then you are in the right position!

#Profile

• Professional and disciplinary management of the support team as well as responsibility for the smooth running of day-to-day operations
• Shaping and optimizing processes of customer support
• Regular feedback discussions and supporting employees in their development
• Monitoring day-to-day operations, overview of KPIs and responsibility for achieving set goals
• Responsibility for smooth cooperation with departments involved through regular exchange

#Wanted

• Completed training and several years of experience in customer service
• Leadership and teamwork skills as well as communication skills
• Independent working style and high self-organization
• Strong customer and service orientation
• IT affinity, technical interest especially in web hosting
• Strategic thinking and service-oriented approach
• Excellent German and good English skills in speaking and writing

#REWARD

Anexia grew up as a family, and with our growth strategy, we intend to keep it that way. We like to take responsibility, respect one another, and we know that we can achieve whatever we put our minds to. We look after Anexia, and Anexia looks after us. Enthusiasm, experience, and competence count, so you can expect a fair salary and numerous benefits.

We are more than just a workplace. Therefore, we offer our employees many benefits (which partly depend on your position and location): good transport connections and flexible working hours, further training, a mentoring program, free parking, a mobile phone and notebook, snacks and drinks, company cars, employee events, a fun corner, ...

YOUR APPLICATION WILL BE PROCESSED BY...

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