E-Commerce Specialist (f/m/d) 38,5h/w - IKEA Austria GmbH

Strengthening the IKEA brand and increasing online visits, engagement, and conversion is paramount. To achieve maximum sales growth and profitability in the E-commerce channel, you will contribute actively to attract and convert more consumers into customers:

• You focus on creating strategies for your product range and implement them into our online channels, as well as sales steering according to prior analysis.
• You plan, service, optimize, and develop your product categories based on business needs and aligned with the overall commercial direction and seasonality.
• You define forecasts for sales and activity needs within your range scope, collaborating with the larger Commercial team. You will be responsible for reaching sales targets and supporting conversion rate and sales optimization.
• You monitor sales and sales margin data, coordinating relevant stakeholders to make informed decisions on sales steering and to identify needs.
• You gather and define relevant KPIs, forecasts, and performance analyses, and follow up on them.
• You contribute to optimizing range changes and offers in collaboration with Sales Leaders, working proactively with stakeholders to ensure correct fulfillment and forecasting.
• You develop product management strategies and content to support them, including SEO texts for your product area.
• You optimize the user experience and customer journey, ensuring an easy buying process.
• You deliver insights to key stakeholders in the market and the global matrix on how to improve the omnichannel customer experience.

To encourage existing customers to shop more frequently and in larger volumes, you will leverage IKEA's home furnishing expertise and commercial advantages to offer and optimize the shopping experience:

• You have at least 2 years of experience in E-Commerce or a similar field
• You have experience working in a retail environment and in digital range presentation techniques
• You possess broad knowledge in setting strategic and operational goals, following up on KPIs, and have a passion for sales and achieving targets
• You have strong analytical and strategic skills, with the ability to balance sales steering, range presentation, and commercial priorities based on sales data, analytics, and industry trends
• You have experience driving results within scope, making commercial decisions based on market and digital insights, and are familiar with online business, digital media, and e-marketing techniques
• You are passionate about an omnichannel approach and change management; customer-oriented service is central to your thinking
• You possess good knowledge of online commerce best practices, digital asset management, SEO, and basic CMS skills
• You have excellent communication skills in both German and English

About this work area

We are the ones meeting our customers— in stores, online, in catalogs, and beyond. We understand the IKEA product range, local markets, and customer needs, constantly finding new ways to connect with customers to maximize sales and profitability. Together with colleagues worldwide, we work for the continued success of the IKEA concept—helping millions create a better everyday life.

We welcome all applications, especially from people with disabilities and diverse ethnic backgrounds. Please apply online and include a motivation letter, which often reveals more about you than degrees.

Our selection process begins before the application deadline, and once a suitable candidate is found, the process will end, and no further applications will be considered.

The minimum salary according to the collective agreement for this position is EUR €2471 gross per month (full-time). We offer a starting salary of EUR 2739 gross per month based on an all-in contract. Your final salary will be determined in a personal interview, ensuring fair compensation aligned with your performance.

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